London, May 17 (ANI): A Chinese restaurant offering an all-you-can-eat buffet has outraged customers after charging diners 20 pounds in 'wastage' if they leave food on their plates.
Managers at the Kylin Buffet in Ocean Road, South Shields, have put up a notice urging diners to eat up all their food - or face the penalty charge.
The policy has angered one mother who was told she had to pay the 20 pounds after her and her son Sam, 10, and niece Toni, six, left two onion rings, a piece of prawn toast, and a spring roll on their plates.
Beverley Clark, 40, from Hebburn, South Tyneside, has accused the restaurant of poor customer service, but the manager has stood by the policy.After we had our starters, we went up for our main course. But a member of staff came over and asked if we weren't going to eat the food on our plates, and said we would have to pay an extra 20 pounds to cover food wastage costs," the Daily Mail quoted Clark as saying.
"I was furious and said we were already paying 18 pounds for three meals, but the staff kept checking if we had eaten the food.
"In the end I wrapped it up in a serviette, and put it into my bag when they weren't looking, so it looked like we had eaten it," she revealed.
Clark, who works as a corporate solutions consultant, said she complained after the meal, and was given 3 pounds off her bill.
"We squared the bill and left before having our main course. In the end I didn't have to pay the extra charge, but it felt as though they were trying to rip me off. This was very poor customer service and I wanted to make the public aware," she added.
Clark claimed she also had to pay an adult price of 6.95 pounds for son Sam, because he was more than 145cm tall - just over 4ft 9in.
In September last year, Caroline Hall, from Hedworth, Jarrow, was also charged an adult price for her daughter Georgia-Leigh, 10, at the Kylin Buffet, for the same reason.
Sam Fung, manager at the Kylin Buffet, said: "I accept that my staff should not have spoken to the family about the food on their plates more than once. However, they left a lot of food from the buffet on their plates and we have to charge for wastage of food. We stand by our policies." (ANI)